Sometimes you may receive a sync error in the Powerschool app. Most of these errors are related to incorrect settings or the plugin itself was not installed correctly. Below we have listed the most common errors and how to fix them!
| Sync Error Description | Cause | Solution |
|---|---|---|
| Unable to load contact access account | Possible issue with syncing Student Contacts; still investigating | Disable Student Contact syncing |
| Invalid value for DCF application name | The plugin file was unzipped | Do not unzip the plugin file during installation |
| Invalid Client | The Client ID or Client Secret is incorrect | Re-enter the ID and Secret |
| Not Found | This could be due to the URL being incorrect OR plugin removed or not enabled | Check the URL and make sure the plugin file is installed AND enabled |
| Too many requests. Please use the "Retry-After" header to detemine how many seconds you need to wait before making the next request | This is due to too many requests hitting the server in a short amount of time | This issue will usually resolve itself |
| Connection Reset by Peer | This is usually a server side issue | This issue will usually resolve itself on the next sync cycle |
| Page size can’t be 0 or less than 0 | Still investigating | Please reach out to our tech team if you receive this error |
| One or more accounts are not associated at district | School Accounts were not associated correctly in District Manager | Check the Associate Schools section for more information |